Wilma Cancellation Policy

Memberships

You can cancel your Membership at any time, which will become effective at the end of your current billing period. You will continue to have access to the Services through the end of your billing period. To the extent permitted by Applicable Law, payments are non-refundable and we do not provide refunds or credits for any partial Membership periods. If you signed up for the Services using your Member Account with a third party as a Payment Method and wish to cancel your Membership, you may need to do so through such third party, for example by visiting your Member Account with the applicable third party and turning off auto-renew, or unsubscribing from the Services through that third party.

Ride Services

Riders may cancel Ride Services prior to the Driver arriving at the Pickup Location, and the applicable Cancellation Fee will be charged. Riders may also cancel a Ride Service in progress, and the Riders will be charged an adjusted Ride Fee based on the time, distance and applicable rate multiplier then in effect. If a Rider is not at the Pickup Location when the Driver arrives, the Rider may be charged the No Show Fee.

If after placing a Ride Request you decide to cancel your Ride Request and a Driver has been assigned to you, you will be charged the applicable Cancellation Fee.

If you are not at the Pickup Location or otherwise not available to begin the Ride Service within five minutes from when the Driver arrives, you will be charged the applicable No Show Fee, and your Ride Request will be cancelled.

Drivers may cancel their provision of Ride Services at any time. The Driver may cancel a Ride Service before the Final Stop due to safety, health or other concerns as set out in the Community Guidelines, or otherwise at her discretion, provided that in such case the Driver must drop off the Rider at a safe and suitable location where possible. Cancellations by Drivers can have an effect on the Driver’s rating and evaluation profiles by Wilma.

OUR POLICIES